Current Member FAQs

Our system matches members with products perfect for them based on their updated Statusphere Profile, as well as what campaigns we have available. If you did not receive any products, it may mean there weren’t products that matched your profile this time. Be sure to look out in your inbox to see when you are matched and what’s available!

To improve your matches make sure your profile is up-to-date. Click here to login and update your profile.

We never want you to feel like you can’t post your honest opinion or have to promote anything you don’t support. At Statusphere we feel it is important for brands to hear both positive and negative feedback so they can make their products better. If you don’t feel comfortable posting:

• Click the ‘Get Help’ button in the campaign in your Statusphere profile & follow the steps

Please do this before the deadline to ensure that your profile stays in good standing.

Yes. Once the form in your profile is filled out with your feedback, we will issue a return label to print out and ship back the product at no cost to you (unless the item is perishable).

Please email statussquad@joinstatus.com with a photo and description of what is wrong. If inventory allows, we will send a replacement. If we cannot send you another one, you will be excused from the campaign.

Check out our terms page to learn more about our usage rights and creator guidelines.

Check out our Community Guidelines that members must follow to be accepted and stay in good standing.

If you need more time, fill out this form before the due date (exceptions will always be made for extenuating circumstances). Your request will be reviewed & you’ll hear back via email within one business day.

If you accidentally claim a product, we will need to know right away before the product is shipped. We ship quickly, so make sure to email statussquad@joinstatus.com or DM Statusphere’s Instagram account as soon as possible!

If your collab has a gift card, it will be sent via email within 30 business days from the due date as long as all requirements are met.This does not include weekends or holidays.

You will only receive 1/2 of the original amount if you don’t post on or before the deadline. Failure to post after 3 weeks past the deadline will make you ineligible for the gift card.

We handle this on a case-by-case basis, but your membership will be compromised. Please be sure to read our Member Community Guidelines on ‘Open Inbox’ Communication. If you need to request an extension, please fill out this form.

The requirements on your checklist and in your profile will list what platform your content must be posted on (Reel, IG Static, or TikTok). These must be completed for your content to be approved. So if an Instagram Reelis required, that’s what must be posted, not a TikTok.

No, Statusphere collaborations may not be combined with any other products or brands (even Statusphere branding) and each campaign opted-into must be its own dedicated post.

90 days unless otherwise specified. Brands may request longer and this information can be found on your StatusBox Checklist.

If you delete your content before the 90 days are up, you will be in violation of the Statusphere Network rules and your membership will be compromised.

No, all content posted for Statusphere campaigns must be your own original work. No screenshots, other photos posted by another creator or photos provided by us can be used to complete campaign requirements.

Most brands love to repurpose/repost our member’s content on their own feeds and will typically tag when they do. For more information on your rights, please review Statusphere’s terms and conditions here.